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Shipping
Important Shipping Notice!
Shipping Methods
Soccer Shirts Online ships worldwide from our branch in Bangkok, Thailand.
We offer the following shipping methods:
* Thai Post Air (other than EMS) does not come with detailed online tracking. But does include a receipt number for basic tracking & package inquiry.
Shipping Cost
Click here to get an instant shipping quote based on your location
Shipping Time
Shipping times are estimated by the courier. SoccerShirtsOnline.com does not guarantee the shipping time as these are completely within the control of the postal courier. If you require a specific guaranteed delivery date please contact us before ordering and we can offer a specialized UPS service.
Please note that the delivery time estimates do not include production times. They are estimates that indicate how long your package may take to arrive after it ships.
Delivery time does not include any delays that may occur during customs clearance. In most cases packages will not be delayed by customs, but customs regulations vary from country to country.
Production Time
The production time is the time between releasing an order for production and its shipment.
Please allow 1-2 Business Days for us to prepare your order and designs. We may email you the preview and approval. After your confirmation, we will release your order for production.
The production time varies depending on the season.
Currently, please allow 1-5 Business Days or 3-10 Business Days for sublimation model for us to prepare your order before shipping. This is in addition to the shipping time specified for each courier at the checkout.
Customizing your order with custom names, numbers or logos will add additional processing time to the order. Additional processing times are noted next to each available option on the product information pages.
Package Tracking
With all our shipments (except for Thai Post International Air) we offer an online tracking number, so that you can be apprised of your package status at all times. Your tracking number will be emailed to you as soon as the order is shipped. Tracking number will also be stored in your account area with your order details. Once you have your tracking number you can track your package by entering the number on our tracking page.
For shipments which do not have online tracking you will still receive the package receipt number. This cannot be tracked online, but in the event of a delayed package we and/or you can use this number to inquiry about the package at the post office.
International Duties and Taxes
Customers are responsible for any and all import duties, taxes or brokerage fees and additional charges of customs clearance or import duties. We have no control over these charges because custom policies vary in different countries. All duties and taxes outside Thailand will be at customer's expense. Soccer Shirts Online is not responsible for these charges.
- Soccer Shirts Online only ships to confirmed addresses. This means your shipping address must match the billing address on your Credit Card, Debit Card, or Paypal Account. We reserve the right to cancel and refund any orders on which the shipping address does not match the billing address.
- We do not ship to PO Box, military base or APO/FPO/DPO locations.
Shipping Methods
Soccer Shirts Online ships worldwide from our branch in Bangkok, Thailand.
We offer the following shipping methods:
- EMS (Express Mail Service) Thai Post* | 3-10 Business Days
- Thai Post Airmail* | 15-30 Business Days
- Thai Post Economy Air (SAL):* | 1-3 Months
- UPS | 3-7 Business Days
* Thai Post Air (other than EMS) does not come with detailed online tracking. But does include a receipt number for basic tracking & package inquiry.
Shipping Cost
Click here to get an instant shipping quote based on your location
Shipping Time
Shipping times are estimated by the courier. SoccerShirtsOnline.com does not guarantee the shipping time as these are completely within the control of the postal courier. If you require a specific guaranteed delivery date please contact us before ordering and we can offer a specialized UPS service.
Please note that the delivery time estimates do not include production times. They are estimates that indicate how long your package may take to arrive after it ships.
Delivery time does not include any delays that may occur during customs clearance. In most cases packages will not be delayed by customs, but customs regulations vary from country to country.
Production Time
The production time is the time between releasing an order for production and its shipment.
Please allow 1-2 Business Days for us to prepare your order and designs. We may email you the preview and approval. After your confirmation, we will release your order for production.
The production time varies depending on the season.
Currently, please allow 1-5 Business Days or 3-10 Business Days for sublimation model for us to prepare your order before shipping. This is in addition to the shipping time specified for each courier at the checkout.
Customizing your order with custom names, numbers or logos will add additional processing time to the order. Additional processing times are noted next to each available option on the product information pages.
Package Tracking
With all our shipments (except for Thai Post International Air) we offer an online tracking number, so that you can be apprised of your package status at all times. Your tracking number will be emailed to you as soon as the order is shipped. Tracking number will also be stored in your account area with your order details. Once you have your tracking number you can track your package by entering the number on our tracking page.
For shipments which do not have online tracking you will still receive the package receipt number. This cannot be tracked online, but in the event of a delayed package we and/or you can use this number to inquiry about the package at the post office.
International Duties and Taxes
Customers are responsible for any and all import duties, taxes or brokerage fees and additional charges of customs clearance or import duties. We have no control over these charges because custom policies vary in different countries. All duties and taxes outside Thailand will be at customer's expense. Soccer Shirts Online is not responsible for these charges.
Free Shipping
Soccer Shirts Online offers free UPS Express Saver shipping on orders with value (after all discounts or coupons) of at least $200.00 or more
Free shipping is available to the following countries only:
- Australia
- Canada
- Finland
- Netherlands
- New Zealand
- Norway
- Sweden
- United Kingdom
- United States
Returns
Returns/Refunds due to a change of mind or make a wrong selection will not be accepted.
Within 7 days of receiving your order, if you wish to return/refund any of the products in your order, you can return the products to us for a full refund less shipping. ** Please see money back conditions below **
Return Conditions
Within 7 days of receiving your order, if you wish to return/refund any of the products in your order, you can return the products to us for a full refund less shipping. ** Please see money back conditions below **
Return Conditions
- You must first contact us for an RMA number HERE. Any orders sent back without an RMA number will not be refunded or re-shipped.
- Customized products with custom names, numbers, or logos cannot be returned.
- Returned products must be in an unworn, unwashed, unused condition. Product must still be in the original packaging with all tags and labels still attached.
- Soccer Shirts Online does not cover the shipping cost of returning the products
- Soccer Shirts Online does not cover the cost of re-shipping exchanged products
- All refunds issued will be minus the original shipping cost
- Any products sent back which do not meet the above return conditions will not be refunded or re-shipped.
- Any additional costs such as taxes or excess shipping charges incurred when returning items will be at the customers expense, and subtracted from the refund.
- Soccer Gear
43/1030 Ramintra Street,
Anusawari, Bangken,
Bangkok, 10220,
Thailand
Disclaimers
Shipping Disclaimer:
Shipping times are estimated in business days, do not include weekends or holidays and may, in some cases, run longer than shown. While we strive to meet these dates, ship times are approximate and completely controlled by the shipping courier.
Packages Lost by Courier:
In the case of the courier (ie UPS, Fedex, Postal Service) misplacing, losing, damaging or destroying, and failing to deliver a package to the customer; Soccer Shirts Online will file a claim with the Courier in order to recoup the shipping and insurance money for the package. If this claim is successful and we are reimbursed we will forward this payment to the customer. The insurance and shipping refund may or may not cover the entire amount of your purchase. Soccer Shirts Online will only refund you the amount which we receive back from the Courier in compensation.
Note that UPS and EMS packages have a higher insurance value than standard Airmail packages. If you have questions about the exact insurance value of your order please Contact Us
Packages Returned by Courier/Customs:
If a package is returned to us by the Courier/Customs for any reason, such as incorrect shipping address, held package not picked up, refusal of customer to pay duty, etc... Soccer Shirts Online will contact the customer with the following options:
Incorrect Shipping Addresses:
It is the sole responsiblity of the customer to double check their shipping address on the order confirmation page before placing their order. Soccer Shirts Online will accept no responsiblity for incorrectly entered addresses.
Product Image Disclaimer:
Due to the variances in computer monitors, and the various settings for brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world.
Pricing/ Content Disclaimer:
The information on the Soccer Shirts Online website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to:
Other conditions
Please see our Conditions of Use page for a complete list of conditions.
Shipping times are estimated in business days, do not include weekends or holidays and may, in some cases, run longer than shown. While we strive to meet these dates, ship times are approximate and completely controlled by the shipping courier.
Packages Lost by Courier:
In the case of the courier (ie UPS, Fedex, Postal Service) misplacing, losing, damaging or destroying, and failing to deliver a package to the customer; Soccer Shirts Online will file a claim with the Courier in order to recoup the shipping and insurance money for the package. If this claim is successful and we are reimbursed we will forward this payment to the customer. The insurance and shipping refund may or may not cover the entire amount of your purchase. Soccer Shirts Online will only refund you the amount which we receive back from the Courier in compensation.
Note that UPS and EMS packages have a higher insurance value than standard Airmail packages. If you have questions about the exact insurance value of your order please Contact Us
Packages Returned by Courier/Customs:
If a package is returned to us by the Courier/Customs for any reason, such as incorrect shipping address, held package not picked up, refusal of customer to pay duty, etc... Soccer Shirts Online will contact the customer with the following options:
In the case that the products have not been customized we will offer:
• Refund the order, less shipping costs.
• Re-ship the order at the customers expense.
• Returns/Refunds due to a change of mind or make a wrong selection will not be accepted.
In the case that the products have been customized we will offer:
• Re-ship the order at the customers expense.
• No refund will be offered for customized products, as these cannot be resold.
• Returns/Refunds due to a change of mind or make a wrong selection will not be accepted.
Incorrect Shipping Addresses:
It is the sole responsiblity of the customer to double check their shipping address on the order confirmation page before placing their order. Soccer Shirts Online will accept no responsiblity for incorrectly entered addresses.
Product Image Disclaimer:
Due to the variances in computer monitors, and the various settings for brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world.
Pricing/ Content Disclaimer:
The information on the Soccer Shirts Online website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to:
- Correct any errors, inaccuracies or omissions.
- Change or update information at any time without prior notice (including after you have submitted your order).
- Refuse or cancel orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If a credit card has been charged, a credit will be issued.
- Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
Other conditions
Please see our Conditions of Use page for a complete list of conditions.
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